The purchase of Software entitles the Licensee to 30 days of technical support from SocialLOFT starting at the time of purchase on the initial license purchase. The support shall be provided mainly by means of an electronic ticketing system, or at the sole discretion of SocialLOFT may be provided by other means of communication such as telephone and/or electronic mail (E-Mail).Support shall ONLY be provided for the following issues:; Initial Software installation; Initial plugin installation, provided plugins are not third-party.; Errors encountered during the normal use of unmodified Software; Requests for professional installation, provided a prespecified fee has been transferred by Licensee and received by Licensor. Installations will be made on a best-effort basis and performed as quickly as feasibly possible, however no guarantee of timeliness is madeSupport, at its sole discretion, may provide assistance with other issues on a case-by-case basis.Support will NOT be liable for requests involving the customization of our software including but not limited to:; The integration of third-party modules; The addition of functionality to the Software package; The customization of the graphical interface; Assistance in locating resources out of Support’s realm of expertiseSupport for modified Software will be provided at Support’s sole discretion.
REFUSAL OF SERVICE AND BUSINESS RELATIONS
SocialLOFT reserves the right to cease support and/or terminate business relations in instances of libel, defamation, abuse, or harassment.SocialLOFT will terminate all support and business relations in instances of software piracy. This includes, but is not limited to “cracked”, “nulled”, or otherwise unlicensed versions of mooSocial scripts or plugins.
Licensor shall provide to Licensee any new, corrected or enhanced version of the Software as created by Developer given that Licensee’s Upgrade Subscription is still active. Such enhancement shall include all modifications to the Software which increase the speed, efficiency, security or ease of use of the Software, or add additional capabilities or functionality to the Software, but shall not include any substantially new or rewritten version of the Software.
If this software is found to be stolen, distributed without permission, illegally obtained, or if the users of this software are found to be breaching any of the terms herein, the Licensor has the unconditional right to prosecute them to the fullest extent of the law.
The Licensor, its management, or any of its employees, associates, or partners cannot be held liable for any damages that this Software may cause. As the Licensee and user of the Software, you agree to accept full liability for any damages, risk, and losses involved with or incurred by the use of the Software. THE SOFTWARE AND ALL ASSOCIATED MATERIALS AND SERVICES ARE PROVIDED SOLELY ON AN “AS-IS” BASIS WITH ABSOLUTELY NO WARRANTY OF FITNESS OR MERCHANTABILITY, EXPLICIT OR IMPLIED.Licensor shall not be responsible for, and shall not pay, any amount of incidental, consequential or other indirect damages, whether based on lost revenue or otherwise, regardless of whether Licensor was advised of the possibility of such losses in advance. In no event shall Licensor’s liability hereunder exceed the amount of license fees paid by Licensee, regardless of whether Licensee’s claim is based on contract, tort, strict liability, product liability or otherwise.This Agreement shall be construed and enforced in accordance with the laws of the state of Massachusetts.If any term of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then this Agreement, including all of the remaining terms, will remain in full force and effect as if such invalid or unenforceable term had never been included.This license must be left completely intact when this software is used, or copied for approved multi-user use. The Licensor reserves all rights not expressly granted to you in this license